SERVICES

Our Services

End-to-End Support for Your Nurse Call Needs

Revitalize your infrastructure without the reset button. Committed to interoperability, our open architecture model can seamlessly integrate with your existing systems, ensuring a smooth fusion without the financial burden and time sink of a full-scale overhaul.

design

Design

Design

Before every project, West-Com’s U.S.-based team of product and clinical experts collaborates with facility stakeholders in a clinical discovery process to design a customized system for efficient workflow and collaboration in each patient care setting. From building limitations to patient safety concerns, our 40+ years of expertise in system design ensures every need is met and every challenge overcome.

implementation

Implementation

Implementation

User adoption is one of the most critical aspects of system implementation. Solutions are often implemented in phases, allowing time for hands-on training with staff to ensure they understand how to integrate their new technology into their daily workflows. A variety of training tools and resources are provided to staff to reinforce the features and functionality of the system.

training

Training

Training

West-Com offers tuition-free technical training for all our facilities for the life of their system. Conducted in Fairfield, CA, this hands-on training ensures site staff can keep their systems running smoothly. Available courses include:

  • Novus® Basic Installer Certification
  • Connect™ Basic Installer Certification
  • Advanced Software Certification
  • Novus Layout and Design
  • Connect Layout and Design

We also offer local facility training for all shifts and departments using the nurse call solution.

installation

Installation

Installation

West-Com’s certified distributor network features factory-certified and trained technicians who understand and can navigate the intricate dynamics of healthcare settings, ensuring strict compliance with staff and patient safety protocols, along with privacy regulations. Our installation schedules are flexible to accommodate unique workflows and patient census fluctuations.

support

Support

Support

Together with our network of certified distributors, West-Com offers 24/7/365 support with guaranteed response times, both remotely and on-site, plus around-the-clock access to our technical portal. A five-year warranty accompanies all West-Com manufactured hardware components.

consulting

Consulting

Consulting

We understand that nurse call systems are often just one of many systems used within facilities for patient care delivery. West-Com’s engineering and product teams can provide expert guidance to facilities wishing to integrate other systems and equipment with our nurse call system.

Our expertise in systems integration can help customers navigate the myriad of considerations and complexities, often resulting in substantial cost savings while eliminating the need for third-party middleware.

Our Services

design

Design

Before every project, West-Com’s U.S.-based team of product and clinical experts collaborates with facility stakeholders in a clinical discovery process to design a customized system for efficient workflow and collaboration in each patient care setting. From building limitations to patient safety concerns, our 40+ years of expertise in system design ensures every need is met and every challenge overcome.

installation

Installation

West-Com’s certified distributor network features factory-certified and trained technicians who understand and can navigate the intricate dynamics of healthcare settings, ensuring strict compliance with staff and patient safety protocols, along with privacy regulations. Our installation schedules are flexible to accommodate unique workflows and patient census fluctuations.

implementation

Implementation

User adoption is one of the most critical aspects of system implementation. Solutions are often implemented in phases, allowing time for hands-on training with staff to ensure they understand how to integrate their new technology into their daily workflows. A variety of training tools and resources are provided to staff to reinforce the features and functionality of the system.

support

Support

Together with our network of certified distributors, West-Com offers 24/7/365 support, both remotely and on-site, plus around-the-clock access to our technical portal. We ensure prompt emergency responses with a five-year warranty on all hardware components. Additionally, all West-Com systems offer upgrade paths to ensure system flexibility, safeguarding your investment.

training

Training

West-Com offers tuition-free technical training for all our facilities for the life of their system. Conducted in Fairfield, CA, this hands-on training ensures site staff can keep their systems running smoothly. Available courses include:

• Novus® Basic Installer Certification
• Connect™ Basic Installer Certification
• Advanced Software Certification
• Novus Layout and Design
• Connect Layout and Design
• We also offer local facility training for all shifts and departments using the nurse call solution.

consulting

Consulting

We understand that nurse call systems are often just one of many systems used within facilities for patient care delivery. West-Com’s engineering and product teams can provide expert guidance to facilities wishing to integrate other systems and equipment with our nurse call system. This integration creates a robust solution, enhancing patient safety and improving healthcare communication. Our expertise in systems integration can help customers navigate the myriad of considerations and complexities, often resulting in substantial cost savings while eliminating the need for third-party middleware.

Meet the Full Spectrum of West-Com Solutions

West-Com offers healthcare communication technology for every environment across the care continuum,
designed to improve caregiver retention, patient health outcomes and long-term ROI.

Modernize Your Healthcare Communications

Request a virtual or in-person demo to experience how West-Com is revolutionizing the modern healthcare environment.

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    INNOVATING SUSTAINABLE
    SOLUTIONS FOR THE
    ADVANCEMENT OF PATIENT
    OUTCOMES.®

    made in the USA

    Contact & Connect

    2200 Cordelia Road
    Fairfield, CA 94534

    707.428.5900

    info@westcomncs.com

    Services 2024

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