SERVICES

Before every project, West-Com’s U.S.-based team of product and clinical experts collaborates with facility stakeholders in a clinical discovery process to design a customized system for efficient workflow and collaboration in each patient care setting. From building limitations to patient safety concerns, our 40+ years of expertise in system design ensures every need is met and every challenge overcome.

West-Com’s certified distributor network features factory-certified and trained technicians who understand and can navigate the intricate dynamics of healthcare settings, ensuring strict compliance with staff and patient safety protocols, along with privacy regulations. Our installation schedules are flexible to accommodate unique workflows and patient census fluctuations.

User adoption is one of the most critical aspects of system implementation. Solutions are often implemented in phases, allowing time for hands-on training with staff to ensure they understand how to integrate their new technology into their daily workflows. A variety of training tools and resources are provided to staff to reinforce the features and functionality of the system.

Together with our network of certified distributors, West-Com offers 24/7/365 support, both remotely and on-site, plus around-the-clock access to our technical portal. We ensure prompt emergency responses with a five-year warranty on all hardware components. Additionally, all West-Com systems offer upgrade paths to ensure system flexibility, safeguarding your investment.

• Novus^® Basic Installer Certification
• Connect™ Basic Installer Certification
• Advanced Software Certification
• Novus Layout and Design
• Connect Layout and Design
• We also offer local facility training for all shifts and departments using the nurse call solution.

We understand that nurse call systems are often just one of many systems used within facilities for patient care delivery. West-Com’s engineering and product teams can provide expert guidance to facilities wishing to integrate other systems and equipment with our nurse call system. This integration creates a robust solution, enhancing patient safety and improving healthcare communication. Our expertise in systems integration can help customers navigate the myriad of considerations and complexities, often resulting in substantial cost savings while eliminating the need for third-party middleware.