CONNECT™ NURSE CALL
Your healthcare facility’s most critical communication link
Advanced Nurse Call Solutions for Every Touchpoint of the Care Continuum
Connect™ is a VoIP, PoE nurse call system that provides a unified foundation for communication, collaboration and safety initiatives in any healthcare environment.
With seamless integrations, advanced caregiver workflow tools, direct patient-family messaging and more, Connect ensures all care team members stay coordinated, engaged and focused on delivering outstanding care.
Leverage Actionable Alerts & Customized Communication
All-In-One Interactive Nurse Console
Revitalize care delivery as you know it with the Nurse Console. This unified interface displays a comprehensive view of units’ activities all in one, central hub to optimize clinical workflows, reduce response times and get care teams where they’re needed most, faster.
- Unit Map: Instantly view occupied rooms, patient requests, alerts and track staff locations for prompt response to urgent needs.
- Interactive Touchscreen: Answer calls, send caregiver requests and create staff member assignments with a simple touch — maximizing time spent with patients over manual tasks.
- Alert Tones: Manage individual patient and unit alert tones from the Nurse Console to allow patients to rest when needed and recover more quickly.
Streamline Caregiver Workflow & Patient Safety
Improve caregiver communication and the delivery of care initiatives with the Workflow Station. Bridging interdepartmental gaps, this interactive platform fosters a cohesive approach to patient care, guaranteeing every team member is in the right place, at the right time, doing the right thing.
- Cross-Departmental Communication: Ensure everyone — from nurses to dietitians — is on the same page with vital patient information about precautions, allergies and requests for care.
- Multidisciplinary Rounding: Customize time periods for coordinated care, upholding multidisciplinary rounding standards while reducing the risk of hospital-acquired conditions.
Maximize Patient-Family Engagement
Tailored to a wide application of healthcare settings, CareBoards step in where traditional mounted boards fall short, digitizing the patient experience while keeping all members of the care team engaged.
- Configurable Data: Customized to each facility or unit, the Unit CareBoard™ displays assignments, room statuses, transfers and more, while the Patient CareBoard™ identifies the patients’ care team, care plan and important health information.
- Expansive System Integrations: CareBoards seamlessly integrate with EHR/EMR systems, wireless hospital beds, virtual care technology and more, offering broad compatibility across healthcare ecosystems while reducing data entry, human error and out-of-date information.
Draw On Flexible Communication at Your Fingertips
Direct Wireless Messaging & Sophisticated Integrations
Merge direct voice and message communication to caregivers’ devices for seamless care delivery with the expansive reach of Connect integrations. West-Com interfaces with most healthcare information systems and devices, including:
- Hospital beds
- Staff directories
- Staff scheduling
- Patient engagement systems
- Third-party middleware
- Wireless devices
Ensure Unobstructed Communication for Uninterrupted Care
Smart Patient Room Communications
Experience next-level patient care with our robust and intuitive room communication systems. Each patient room is designed with a dedicated network connection and smart room controller, ensuring messages and alerts reach the intended destination without interfering with other rooms’ activities.
- Flexible Integration: Accept messages from wired or wireless bed connections, medical devices, smoke and fire alarms, RTLS, pillow speakers with Direct Request® and other patient call devices such as blow calls and pressure pads.
- Clear Communication: High-quality audio stations in each room allow for crystal clear communication, ensuring patient needs are met promptly.
- LED Notifications: Room controllers feature LED lights that instantly inform staff of a room’s status and alerts.
Make Better Care Decisions with Actionable
Data & Real-Time Information
Harness insightful, data-driven tools with a web-based application that simplifies the comparison of results, trend tracking and patient care concerns. Acting as your central hub, the platform offers insights either through a live dashboard or customizable reports sent directly to users’ inboxes.
- Live Dashboard: Real-time data can be displayed as a live dashboard, enabling immediate and informed decision-making.
- Unlimited User Access: There is no cap on the number of users, encouraging widespread engagement and collaboration across care teams and departments.
Prevent Backdoor Vulnerabilities to Enhance Privacy
Cybersecurity & Safety
West-Com interfaces ensure secure authentication and authorization using the hospital system’s directory services, SSL protection for all internal and external network connections as well as regular system assessments and updates.
- Secure Authentication: The system integrates seamlessly with the facilities’ directory services, offering secure sign-on credentialing for staff members.
- Continuous Compliance: West-Com conforms to UL’s Cybersecurity Assessment Program (UL 2900), constantly working to identify and rectify any system vulnerabilities.
- Free Security Updates: All software security updates and patches are communicated directly to healthcare facilities, available at no additional charge.
Modernize Your Healthcare Communications
Request a virtual or in-person demo to experience how West-Com is revolutionizing the modern healthcare environment.