West-Com has over 35 years of experience designing nurse call systems that meet the needs of our healthcare customers. Each healthcare facility has unique challenges ranging from building constraints to patient safety concerns. West-Com’s clinical discovery process provides the necessary framework that will help identify the healthcare challenges and initiatives for the nurse call solution to address and solve.
Healthcare environments require strict adherence to staff and patient safety as well as privacy regulations. West-Com’s network of certified distributors has trained, skilled technicians that understand the sensitive and complex nature of healthcare environments. Installation schedules are designed to be flexible enough to accommodate each facility’s workflow and current patient census.
West-Com actively engages organizations’ team members throughout the design process, gathering feedback through the final implementation phase to ensure a high adoption rate of the nurse call technology. Implementation of the solution is often done in phases to ensure that all staff members understand how to utilize the technology within their daily workflows. Technologies often build upon each other, providing space to accommodate final adjustments to the solution and quicker adoption rates by team members.
West-Com along with our certified distributor network provide our customers with 24/7 support. All West-Com manufactured items come with a five-year warranty, and on-site emergency response times are guaranteed, day or night. West-Com always provides an upgrade path for our West-Call® and Novus platform customers to help protect your investment.
All West-Com facilities receive free technical training courses for the life of the system. The training is held in Fairfield, California. The following courses may be offered:
- One-week technical solutions and installation course
- One-week application solutions and integrations course
- Three-day system design and layout course
- Two-day power user course
- Three-day maintenance course
Local facility training is also performed and covers all shifts and departments that utilize the nurse call solution.
Nurse call systems often integrate with other information systems and equipment to provide a complete patient safety, healthcare communications and clinical workflow solution. West-Com has the expertise and experience to help our customers navigate through these integrations, often saving tens of thousands of dollars in the process. West-Com usually provides a direct integration to other healthcare information systems, eliminating the need for third party middleware.