West-Com recognizes the increasing demands from CMS for healthcare organizations to improve patient outcomes. Facilities must find ways to fully utilize their resources to reduce cost and improve patient safety, workflow and communications. Data silos are often a hindrance to achieving these initiatives and are barriers to collaboration and information accessibility. West-Com’s bidirectional interfaces and native data integrations extend workflow beyond nurse call, without the need for expensive third-party software. The interfaces also provide patients with information regarding their care plans and help prevent unwarranted anxiety.

West-Com's bidirectional interfaces provide caregivers a complete, unified view of meaningful information needed to make data-driven decisions.

West-Com connects patient care information with event-driven solutions by unifying previously isolated patient-care data sources into one patient-care record. Novus’ gateways receive information through their API or HL7 data streams, process the information, then store it in the appropriate patient- care record. Applications can then request and selectively extract relevant information from a patient-care record and use the information to improve patient safety, communications and workflow. Information in the record is updated whenever the information changes or if an event or series of events trigger an update or new information.


The EMR interface receives and parses transactions from the EMR and transforms them into meaningful information used to improve patient care. For example, ORM and ORU transactions can be sampled for information regarding pain assessments, mobility evaluations or glucose measurements. The resulting data can be used to involve the patients in their care plan, improve patient safety, and improve workflow and overall patient satisfaction.

Hospital Bed

The bed advisory gateway receives enhanced information from certified bed vendors to improve patient safety. If a patient or family member changes the bed to a non-compliant configuration, patient care staff are notified. Wireless beds do not require the bed to be plugged into the nurse call to receive bed notifications. Bed compliance information can be received from other systems, and alarms may be automatically silenced when a caregiver enters a room if using location services.

Staff Scheduling

The staff scheduling interface shares staff assignment information with other systems. Assignments can be made from any shared system, and the information is synced with all shared systems.


The ADT interface receives current patient demographic and patient location information from ADT transactions. This information is used to improve staff workflow, engage the patient and family, and trigger events based on patient location transactions.

Staff Directory

The staff directory interface receives current staff information from one central location. There is no longer the need to spend resources on keeping the nurse call staff information up to date. Staff directory files are also used when syncing staff files with other systems using our bidirectional interface.

Lab Interface

The lab interface is used to notify caregivers and patients when lab results are requested or available. Transactions can also be sampled for specific lab results.

Location Interface

The location interface allows nurse call applications to identify staff members and display their locations. This information can be used to trigger events such as displaying a caregiver’s name and picture when a staff member enters the patient’s room or providing hygiene reminders. It can also be used to improve patient care analytics.